Membership Refund & Cancellation Policy

Introduction

ShadiVibah provides matrimony and matchmaking-related services through free and premium membership plans. Users are advised to carefully review all membership features, benefits, pricing details, and policies before making any payment on the platform.

This Refund Policy is designed to maintain transparency and clarify how refunds, cancellations, and payment-related issues are handled.

Membership Payments

Certain features on ShadiVibah may require premium membership plans or paid services. By purchasing a membership, users agree to the pricing, billing terms, and service details available at the time of payment.

• Membership pricing may vary depending on the selected plan.
• Premium features are activated after successful payment processing.
• Users are responsible for reviewing plan details before purchasing.
• Membership validity is based on the selected subscription duration.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis depending on the nature of the issue, payment status, and service usage.

Users may be eligible for refunds in limited situations such as:

• Duplicate payment transactions
• Technical payment processing errors
• Unauthorized payment activity reported promptly
• Membership activation failures caused by technical issues

Refund approval is subject to verification and review by our support team.

Non-Refundable Situations

Refunds are generally not provided in the following situations:

• Change of personal preference after membership purchase
• Dissatisfaction with match responses or communication outcomes
• Partial use of premium membership services
• Failure to read membership features before purchase
• Account suspension due to policy violations
• Incorrect information provided by users during registration

Matrimony outcomes and personal compatibility decisions depend on individual interactions and cannot be guaranteed by the platform.

Membership Cancellation

Users may choose not to renew memberships after the current subscription period ends. Cancellation requests may be submitted through customer support or account settings if applicable.

Cancellation of memberships does not automatically guarantee a refund unless specifically approved under this Refund Policy.

Refund Processing Time

Approved refunds are generally processed within a reasonable timeframe depending on payment providers, banking systems, and transaction verification processes.

Actual refund timelines may vary depending on the user's payment method and financial institution.

Payment Security

ShadiVibah uses trusted payment processing systems to help maintain transaction security and protect user payment information.

Users should avoid sharing sensitive payment details with unknown individuals or third parties outside the platform.

Payment Disputes

Users experiencing payment-related issues are encouraged to contact our support team before initiating disputes through payment providers or banks.

We aim to review and resolve genuine billing concerns in a fair and transparent manner.

Policy Updates

ShadiVibah may update this Refund Policy periodically to reflect changes in services, payment systems, or legal requirements.

Users are encouraged to review this page regularly for updated information.

Important Resources

Contact Information

For refund requests, billing concerns, or membership-related assistance, users may contact our support team using the details below: